Refund policy
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Refund Policy
Thank you for choosing The Spoilt Collar Co! We aim to provide the best experience and craftsmanship for your decorative pet collars. Please review our refund policy carefully:
Exchanges and Returns for International Customers
Unfortunately, we are unable to offer exchanges or returns for customers outside of the United Kingdom.
Custom Items & Final Sale Items
- Items that are custom-made, such as bespoke collars, and items marked as Final Sale, are not eligible for returns, exchanges, or refunds.
- For custom items, we craft each piece to the exact specifications provided in your order. We cannot accept returns or exchanges due to measurement or colour specification errors made by the customer. If you are unsure about sizing, please contact us before placing your order, and we’ll be happy to help!
Eligibility for Returns
For all other items (non-custom and non-sale), to qualify for a return:
- The item must be unused, in new condition, and in its original packaging.
- You must request the return within 14 days of your order’s ship date.
Return Process
- Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your request.
- If approved, we will issue a store credit for the value of the item, minus shipping charges and a 5% restocking fee.
- The store credit will be issued as a non-expiring gift card in British Pounds (GBP£).
Sale Items
All Sale Items are Final Sale and are not eligible for return or exchange.
Exchanges
Exchanges are only available for items with a manufacturer's defect.
- To request an exchange, contact us at spoiltcollarco@outlook.com within 14 days of receipt.
- If the item is one-of-a-kind or no longer available, a store credit for the item's value will be issued in the form of a non-expiring GBP£ gift card upon approval.
Shipping Costs for Returns
- Customers are responsible for all return shipping costs. These costs are non-refundable.
- For items valued over £100, we recommend using a trackable shipping service and purchasing shipping insurance. The Spoilt Collar Co is not responsible for items lost or damaged during transit.
If you have any questions or need further assistance, don’t hesitate to get in touch! Thank you for your understanding and support of our small business.